EPAThe computer systems of 23andMe have been struggling to cope with the sheer volume of customers racing to delete their data, after the DNA-testing company announced that it was filing for bankruptcy protection.
The firm says it has now resolved the IT problems caused by increased traffic on its website at the start of the week.
But users have reported ongoing difficulties as they scrambled to protect their genetic information, health histories, and ancestry details.
A number of those who have successfully removed their data have also told the BBC of their ongoing anxieties about 23andMe’s future.
The company filed for Chapter 11 bankruptcy protection on Sunday in order to sell itself through a court-supervised process.
“If 23andMe is going to be sold, then my data can be sold, from what I hear,” said 52 year old Danielle Landriscina of Maryland. Ms Landriscina signed up for 23andMe in 2018 to connect with members of her father’s side of the family.
“What’s stopping something like a health insurance company from buying my data and then using it to determine if I get health insurance or how much I have to pay for it?,” added Ms Landriscina, who works in tech sales.
Surge in traffic
For now, 23andMe “will not voluntarily share your Personal Information” with insurance companies, the company’s current privacy statement states.
But the future is less certain. 23andMe’s proposed May 14 auction of its assets could include the genetic data of its millions of customers.
To protect herself, Ms Landriscina said she tried multiple times to log into her 23andMe account starting on Tuesday morning, both on her phone and through a web browser.
Danielle LandriscinaShe was among the many customers asked to complete the login process by email using two-factor authentication to verify her identity.
She said she didn’t receive a verification code until the evening, and only saw it after a ten-minute window to use the code had expired.
Earlier in the day, the company’s online chat service advised her to try again later due to a surge in traffic to the website. It wasn’t until Tuesday night that she was able to remove her account from the company’s database.
“If anyone has any issues in regards to accessing their account or deleting their data, they can go to our customer care site for support,” a 23andMe spokesperson said in reply to a BBC inquiry.
The company did not reply to subsequent emails detailing the customer complaints the BBC learned about.
Pauline Long of Alabama also said she made multiple attempts to access her account starting early on Tuesday morning.
“This has been a nightmare and I am now going to be more cautious about doing anything online,” Ms Long told the BBC in an email.
She said she waited for two hours to chat with a customer service agent. She was finally able to delete her account by Tuesday evening but expressed scepticism about whether the company had actually deleted her information.
“I am concerned that 23andMe will hold onto data,” Ms Long said.
Purge your information
According to 23andMe, deleting an account and associated data will permanently delete the data associated with all profiles within the account.
Attorneys General from multiple US states – including California, Arizona, South Carolina, and New York – have advised 23andMe customers to purge their information from the firm’s database given the sensitivity of the material it has amassed during its years in operation.
“Every individual will have a different appetite for risk and will value their own private information differently,” California Attorney General Rob Bonta told the BBC by phone Monday.
“It’s up to them what they do, but I wanted to advise them of their right to delete.”
On Friday, Mr Bonta issued a consumer alert offering users a step-by-step guide on what to do as signs of 23andMe’s financial distress mounted.
“It’s exactly a moment like this when a reminder of the rights and protections you have is appropriate, so you can determine if and how you want to exercise those rights,” Mr Bonta said.
According to 23andMe, any buyer of the company will have to abide by laws that apply to how customer’s data is treated, and any transaction will be subject to customary regulatory approvals.
Customers who previously asked 23andMe to store a DNA sample can ask that it be destroyed.
For users who opted into 23andMe’s research programme, personal information will no longer be used in future research projects, the company said.
23andMe’s said it would continue to protect customer data as laid out in its privacy policy.
But it acknowledged that if it was “involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your Personal Information may be accessed, sold or transferred as part of that transaction.”
It says its privacy statement will apply to personal information when transferred to the new entity.
“A new company would have to continue to manage customer data under the privacy policy,” said Anya Prince, a professor at the University of Iowa College of Law.
But, Prince notes, the company also says it “may make changes” to its privacy statement “from time to time,” leaving the door open to a new company altering how it manages customer data.
A history of issues
62-year old genealogist Michele Lewis of Georgia said she found the process of deleting her data more straightforward than another attempt she made a few months ago when she was subjected to a waiting period.
“It was much easier and it was deleted almost immediately,” Ms Lewis told the BBC in an email Tuesday. “I have never really been too worried about privacy issues or hacking or anything, but this isn’t the first time 23andMe has had issues.”
In 2023, millions of 23andMe customer accounts were compromised in a massive data breach. The company settled lawsuits stemming from the breach in September.
Ms Lewis, who used a 23andMe test kit in 2008, said it wasn’t hard to part with the company.
“I very rarely access 23andMe anymore anyways,” she said.
Some customers have said the experience offers a lesson.
“If I had to do it all over again, I would not have done this,” said Ms Landriscina. “The benefit does not outweigh what I think now is the harm of having my DNA out there having it possibly sold. It’s very concerning.”
ADVERTISEMENT:
Hello, para pencinta slot! Pernah mendengar istilah “slot demo”? Kalau tidak, bersiaplah jatuh hati sama konsep ini. raja slot adalah mesin slots yang selalu kasih win. Yup, slot-slot ini bisa dikatakan sebagai jagoannya tuk bawa pulang cuan. but, cemana sih
tekniknya jumpain raja lot yang benar? Tenang Bro, kita beri tenang saja di tempat ini
Games tergaco waktu ini satu-satunya di Indonesia hanya di yang memberikan return on Investment terbaik
Daftarkanlah dengan di :
Informasi mengenai KING SLOT, Segera Daftar Bersama king selot terbaik dan terpercaya no satu di Indonesia. Boleh mendaftar melalui sini king slot serta memberikan hasil kembali yang paling tinggi saat sekarang ini hanyalah KING SLOT atau Raja slot paling gacor, gilak dan gaco saat sekarang di Indonesia melalui program return tinggi di kingselot serta pg king slot
slot demo gacor
slot demo gacor permainan paling top dan garansi imbal balik hasil besar bersama kdwapp.com
akun demo slot gacor
akun demo slot gacor permainan paling top dan garansi imbal balik hasil besar bersama kdwapp.com
akun slot demo gacor
akun slot demo gacor permainan paling top dan garansi imbal balik hasil besar bersama kdwapp.com
akun demo slot pragmatic
akun demo slot pragmatic permainan paling top dan garansi imbal balik hasil besar bersama kdwapp.com
akun slot demo pragmatic
akun slot demo pragmatic permainan paling top dan garansi imbal balik hasil besar bersama kdwapp.com
akun slot demo
akun slot demo permainan paling top dan garansi imbal balik hasil besar bersama kdwapp.com
akun demo slot
akun demo slot permainan paling top dan garansi imbal balik hasil besar bersama kdwapp.com
slot demo gacor
slot demo gacor permainan paling top dan garansi imbal balik hasil besar bersama jebswagstore.com
akun demo slot gacor
akun demo slot gacor permainan paling top dan garansi imbal balik hasil besar bersama jebswagstore.com
akun slot demo gacor
akun slot demo gacor permainan paling top dan garansi imbal balik hasil besar bersama jebswagstore.com
akun demo slot pragmatic
akun demo slot pragmatic permainan paling top dan garansi imbal balik hasil besar bersama jebswagstore.com
akun slot demo pragmatic
akun slot demo pragmatic permainan paling top dan garansi imbal balik hasil besar bersama jebswagstore.com
akun slot demo
akun slot demo permainan paling top dan garansi imbal balik hasil besar bersama jebswagstore.com
akun demo slot
akun demo slot permainan paling top dan garansi imbal balik hasil besar bersama jebswagstore.com
slot demo gacor
slot demo gacor permainan paling top dan garansi imbal balik hasil besar bersama demoslotgacor.pro
akun demo slot gacor
akun demo slot gacor permainan paling top dan garansi imbal balik hasil besar bersama demoslotgacor.pro
akun slot demo gacor
akun slot demo gacor permainan paling top dan garansi imbal balik hasil besar bersama demoslotgacor.pro
akun demo slot pragmatic
akun demo slot pragmatic permainan paling top dan garansi imbal balik hasil besar bersama demoslotgacor.pro
akun slot demo pragmatic
akun slot demo pragmatic permainan paling top dan garansi imbal balik hasil besar bersama demoslotgacor.pro
akun slot demo
akun slot demo permainan paling top dan garansi imbal balik hasil besar bersama demoslotgacor.pro
akun demo slot
akun demo slot permainan paling top dan garansi imbal balik hasil besar bersama demoslotgacor.pro
slot demo gacor
slot demo gacor permainan paling top dan garansi imbal balik hasil besar bersama situsslotterbaru.net
akun demo slot gacor
akun demo slot gacor permainan paling top dan garansi imbal balik hasil besar bersama situsslotterbaru.net
akun slot demo gacor
akun slot demo gacor permainan paling top dan garansi imbal balik hasil besar bersama situsslotterbaru.net
akun demo slot pragmatic
akun demo slot pragmatic permainan paling top dan garansi imbal balik hasil besar bersama situsslotterbaru.net
akun slot demo pragmatic
akun slot demo pragmatic permainan paling top dan garansi imbal balik hasil besar bersama situsslotterbaru.net
akun slot demo
akun slot demo permainan paling top dan garansi imbal balik hasil besar bersama situsslotterbaru.net
akun demo slot
akun demo slot permainan paling top dan garansi imbal balik hasil besar bersama situsslotterbaru.net
situs slot terbaru
situs slot terbaru permainan paling top dan garansi imbal balik hasil besar bersama situsslotterbaru.net
slot terbaru
slot terbaru permainan paling top dan garansi imbal balik hasil besar bersama situsslotterbaru.net
adipatislot88 permainan paling top dan garansi imbal balik hasil besar bersama adipatislot88.org
akartoto88 permainan paling top dan garansi imbal balik hasil besar bersama akartoto88.biz
allototo88 permainan paling top dan garansi imbal balik hasil besar bersama allototo88.com
alototo88 permainan paling top dan garansi imbal balik hasil besar bersama alototo88.com
an77 permainan paling top dan garansi imbal balik hasil besar bersama an77.biz
an88 permainan paling top dan garansi imbal balik hasil besar bersama an88.net
grandhyatt88 permainan paling top dan garansi imbal balik hasil besar bersama grandhyatt88.com
awan88 permainan paling top dan garansi imbal balik hasil besar bersama awan88.org
banteng88 permainan paling top dan garansi imbal balik hasil besar bersama banteng88.biz
banteng96 permainan paling top dan garansi imbal balik hasil besar bersama banteng96.com
bibir66 permainan paling top dan garansi imbal balik hasil besar bersama bibir66.com
bibir88 permainan paling top dan garansi imbal balik hasil besar bersama bibir88.biz
bocor888 permainan paling top dan garansi imbal balik hasil besar bersama bocor888.biz
boswin888 permainan paling top dan garansi imbal balik hasil besar bersama boswin888.asia
canda88 permainan paling top dan garansi imbal balik hasil besar bersama canda88.org
candatoto permainan paling top dan garansi imbal balik hasil besar bersama candatoto.net
cinta888 permainan paling top dan garansi imbal balik hasil besar bersama cinta888.biz
dalang88 permainan paling top dan garansi imbal balik hasil besar bersama dalang88.info
dalang96 permainan paling top dan garansi imbal balik hasil besar bersama dalang96.org
dinojp88 permainan paling top dan garansi imbal balik hasil besar bersama dinojp88.com
dragon22 permainan paling top dan garansi imbal balik hasil besar bersama dragon22.asia
eyangslot88 permainan paling top dan garansi imbal balik hasil besar bersama eyangslot88.biz
f77bet permainan paling top dan garansi imbal balik hasil besar bersama f77bet.net
f88bet permainan paling top dan garansi imbal balik hasil besar bersama f88bet.asia
haha88 permainan paling top dan garansi imbal balik hasil besar bersama haha88.asia
heroslot888 permainan paling top dan garansi imbal balik hasil besar bersama heroslot888.info
hiwin88 permainan paling top dan garansi imbal balik hasil besar bersama hiwin88.org
hoki222 permainan paling top dan garansi imbal balik hasil besar bersama hoki222.biz
hot99 permainan paling top dan garansi imbal balik hasil besar bersama hot99.info
hotliga88 permainan paling top dan garansi imbal balik hasil besar bersama hotliga88.com
hut88 permainan paling top dan garansi imbal balik hasil besar bersama hut88.info
inajp88 permainan paling top dan garansi imbal balik hasil besar bersama inajp88.net
istanaslot88 permainan paling top dan garansi imbal balik hasil besar bersama istanaslot88.biz
jawatogel88 permainan paling top dan garansi imbal balik hasil besar bersama jawatogel88.com
jayatogel88 permainan paling top dan garansi imbal balik hasil besar bersama jayatogel88.info
jengkol88 permainan paling top dan garansi imbal balik hasil besar bersama jengkol88.info
jeniustoto88 permainan paling top dan garansi imbal balik hasil besar bersama jeniustoto88.org
kakakslot888 permainan paling top dan garansi imbal balik hasil besar bersama kakakslot888.net
kakaslot88 permainan paling top dan garansi imbal balik hasil besar bersama kakaslot88.biz
keltoto88 permainan paling top dan garansi imbal balik hasil besar bersama keltoto88.com
kera33 permainan paling top dan garansi imbal balik hasil besar bersama kera33.com
kera88 permainan paling top dan garansi imbal balik hasil besar bersama kera88.biz
keraktelor permainan paling top dan garansi imbal balik hasil besar bersama keraktelor.org
kuliner88 permainan paling top dan garansi imbal balik hasil besar bersama kuliner88.org
lengkatoto88 permainan paling top dan garansi imbal balik hasil besar bersama lengkatoto88.com
lexitoto88 permainan paling top dan garansi imbal balik hasil besar bersama lexitoto88.net
mahkotajitu88 permainan paling top dan garansi imbal balik hasil besar bersama mahkotajitu88.com
maincuan88 permainan paling top dan garansi imbal balik hasil besar bersama maincuan88.com
menangbet88 permainan paling top dan garansi imbal balik hasil besar bersama menangbet88.asia
menutogel88 permainan paling top dan garansi imbal balik hasil besar bersama menutogel88.com
merdeka88 permainan paling top dan garansi imbal balik hasil besar bersama merdeka88.biz
merdekatoto88 permainan paling top dan garansi imbal balik hasil besar bersama merdekatoto88.info
metrototo permainan paling top dan garansi imbal balik hasil besar bersama metrototo.biz
miegacoan permainan paling top dan garansi imbal balik hasil besar bersama miegacoan.biz
ml88 permainan paling top dan garansi imbal balik hasil besar bersama ml88.net
monas777 permainan paling top dan garansi imbal balik hasil besar bersama monas777.info
monas88 permainan paling top dan garansi imbal balik hasil besar bersama monas88.biz
moris88 permainan paling top dan garansi imbal balik hasil besar bersama moris88.org
nastartoto88 permainan paling top dan garansi imbal balik hasil besar bersama nastartoto88.com
newslot888 permainan paling top dan garansi imbal balik hasil besar bersama newslot888.biz
ngopibet88 permainan paling top dan garansi imbal balik hasil besar bersama ngopibet88.org
omset88 permainan paling top dan garansi imbal balik hasil besar bersama omset88.com
pajaktoto88 permainan paling top dan garansi imbal balik hasil besar bersama pajaktoto88.biz
pc77 permainan paling top dan garansi imbal balik hasil besar bersama pc77.net
pc88 permainan paling top dan garansi imbal balik hasil besar bersama pc88.biz
pin88 permainan paling top dan garansi imbal balik hasil besar bersama pin88.asia
pintoto permainan paling top dan garansi imbal balik hasil besar bersama pintoto.info
pmg888 permainan paling top dan garansi imbal balik hasil besar bersama pmg888.biz
pohon88 permainan paling top dan garansi imbal balik hasil besar bersama pohon88.biz
pulsa77 permainan paling top dan garansi imbal balik hasil besar bersama pulsa77.biz
pulsa88 permainan paling top dan garansi imbal balik hasil besar bersama pulsa88.biz
puma888 permainan paling top dan garansi imbal balik hasil besar bersama puma888.info
pusakajitu88 permainan paling top dan garansi imbal balik hasil besar bersama pusakajitu88.com
qqhok88 permainan paling top dan garansi imbal balik hasil besar bersama qqhok88.org
rapi88 permainan paling top dan garansi imbal balik hasil besar bersama rapi88.info
rt88 permainan paling top dan garansi imbal balik hasil besar bersama rt88.info
rupiahtoto88 permainan paling top dan garansi imbal balik hasil besar bersama rupiahtoto88.asia
s88bet permainan paling top dan garansi imbal balik hasil besar bersama s88bet.org
serba88 permainan paling top dan garansi imbal balik hasil besar bersama serba88.biz
sibukslot88 permainan paling top dan garansi imbal balik hasil besar bersama sibukslot88.com
sinardunia888 permainan paling top dan garansi imbal balik hasil besar bersama sinardunia888.com
sinartogel88 permainan paling top dan garansi imbal balik hasil besar bersama sinartogel88.biz
sloki888 permainan paling top dan garansi imbal balik hasil besar bersama sloki888.info
slotplay88 permainan paling top dan garansi imbal balik hasil besar bersama slotplay88.biz
sp77 permainan paling top dan garansi imbal balik hasil besar bersama sp77.biz
sp88 permainan paling top dan garansi imbal balik hasil besar bersama sp88.org
sparta888 permainan paling top dan garansi imbal balik hasil besar bersama sparta888.co
sukaslot888 permainan paling top dan garansi imbal balik hasil besar bersama sukaslot888.info
sule999 permainan paling top dan garansi imbal balik hasil besar bersama sule999.net
sultanjp88 permainan paling top dan garansi imbal balik hasil besar bersama sultanjp88.com
teluk88 permainan paling top dan garansi imbal balik hasil besar bersama teluk88.biz
teluk88 permainan paling top dan garansi imbal balik hasil besar bersama teluk88.info
tikitoto88 permainan paling top dan garansi imbal balik hasil besar bersama tikitoto88.org
togelsumo88 permainan paling top dan garansi imbal balik hasil besar bersama togelsumo88.com
ultra77 permainan paling top dan garansi imbal balik hasil besar bersama ultra77.biz
userslot88 permainan paling top dan garansi imbal balik hasil besar bersama userslot88.biz
uya88 permainan paling top dan garansi imbal balik hasil besar bersama uya88.biz
uyatoto permainan paling top dan garansi imbal balik hasil besar bersama uyatoto.com
vegasslot777 permainan paling top dan garansi imbal balik hasil besar bersama vegasslot777.asia
vegasslot88 permainan paling top dan garansi imbal balik hasil besar bersama vegasslot88.asia
wajik88 permainan paling top dan garansi imbal balik hasil besar bersama wajik88.asia
